Terms of Use

These Terms of Use ("Terms") govern your access to and use of the websites, applications, products and software ("Websites") provided by Uncouple Coaching Ltd t/a Uncouple, a company registered in the UK with company number 14149905 having its registered address at 128 City Road, London, United Kingdom, EC1V 2NX (referred to in these Terms as "we", "us", or "our").

Please read these Terms carefully before using our Websites. By using the Websites and Services you agree to be bound by these Terms. If you do not accept all of these Terms, you may not access or use our Websites.

These terms also apply when you browse, use, or otherwise purchase products and services from the Uncouple ecosystem (“Products”).

INTELLECTUAL PROPERTY

Unless otherwise indicated, all materials used on our Websites (including text, graphics, logos, icons, sound recordings and software) are subject to copyright, trade mark or other intellectual property rights that are owned or licensed by us. You may only access and use these materials for non-commercial or personal use, except to the extent permitted by law.

You must not use any part of the materials on our Websites for commercial purposes without a licence to do so from us. You may not reproduce in any format (including on another website) any part of our site, including content (downloadable or otherwise), images, designs or its look and feel, without our prior written consent.

LIABILITY

We make no warranties or representations about the Websites or any of its content (downloadable or otherwise), and will not be responsible to you or any third party for any direct or consequential loss suffered in connection with the use of our Websites.

To the maximum extent permitted by law, we exclude any liability that may arise due to your use of the Websites and/or the information or materials contained on it. You agree to indemnify us for any loss or liability arising out of your use of our Websites.

We limit all liability to any person for loss or damage of any kind, however arising whether in contract, tort (including negligence), statute, equity, indemnity or otherwise, arising from or relating in any way to the Websites, these Terms or any other content provided by us to the value of the fees (if any) paid for the content. If no fee has been paid, liability is excluded to the maximum extent permitted by applicable law.

DISCLAIMER

While every effort is made to ensure the information in the content we provide is accurate, it is not a substitute for professional advice and should not be relied on as such. It is your responsibility to seek professional advice before relying on the content.

CONTENT

In these Terms, Content refers to any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being uploaded or stored on a computer that appears on, or forms part of, our Websites ("Content").

You agree that you will be solely responsible for your Content. Specifically, you agree, represent and warrant that you are the owner of the Content or otherwise have the right to submit Content and that all such Content will comply with our Acceptable Use policy.

You retain ownership of your Content and all intellectual property rights subsisting therein. When you submit Content, you grant us an unconditional, non-exclusive, fully transferable, royalty-free, perpetual, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-licence your content for the purposes of operating and promoting our website, with or without attribution or reference to you.

We have no obligation to monitor any Content, but we may reject, reclassify, or remove any content from our Websites where, in our sole opinion, it violates our Acceptable Use policy, or if we receive a complaint from a third party and determine that the content in question should be removed as a result.

You may modify or remove your Content via your account or by terminating your account, but your Content may persist in historical, archived or cached copies.

SERVICES

In these Terms, Services refers to our one-to-one Stress Audit.

The Service shall be made available for booking via third-party booking links, in accordance with the applicable booking process. All bookings will be managed digitally and the Service itself shall be delivered and conducted online.

DIGITAL CONTENT

In these Terms, Digital Content refers to our Uncouple Mastery courses and any downloadable resources on our Websites ("Digital Content").

The Consumer Rights Act 2015 (applicable in the United Kingdom) requires that all our Products are as described, fit for purpose and of satisfactory quality and so nothing in these terms affects statutory rights.

During the expected lifespan of your Product, if this Act applies to you, you’re entitled to the following:

up to 30 days: if your goods are faulty, you can get a refund;
up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases;
up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights in the United Kingdom. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 0808 223 1133.

The information above summarises some of your key rights. If you have any questions about this contract or any orders you have placed, please contact us by sending an email to: helen@uncouplecoaching.com.

RESCHEDULING

You may reschedule your Stress Audit appointment by providing at least 24 hours’ notice prior to the scheduled appointment time.

Any request to reschedule made within 24 hours of the scheduled appointment will be treated as a late cancellation, and the full fee may be retained by Uncouple.

Each appointment may be rescheduled twice only. Any further requests to reschedule may, at Uncouple’s discretion, be treated as a cancellation and subject to the applicable cancellation terms.

CANCELLATIONS

DIGITAL CONTENT

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 gives consumers the right to cancel online purchases within 14 days.

When you purchase our Digital Content (meaning they are delivered to you electronically) you:

(i) waive your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and we will deliver the electronic Product to you (via email to the email address you provided at checkout) without delay.

Nothing in this clause shall affect the rights you have as a consumer under the Consumer Rights Act 2015.

The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The Products we provide to you must be as described, fit for purpose and of satisfactory quality.

You will only be entitled to a refund if the Digital Content is faulty. If your Digital Content is faulty, please get in touch with us on our Contact us page. To avoid faults in the Digital Content, you must install any fixes, updates, upgrades and new versions as soon as reasonably possible after we tell you that they are available to be accessed or downloaded.

SERVICES

To cancel your Stress Audit you must first cancel your booking via the third-party booking software used to book your session and then provide written notice to us by email (“Cancellation Notice”). Cancellation will take effect from the date the cancellation email is received by us.

If you cancel your booking more than 48 hours before the scheduled Service, you are entitled to a full refund. No refund will be provided for cancellations made within 48 hours prior to the scheduled Service.

All refunds will be processed back to the original Payment method.

LICENCES

By paying for any of our Digital Content, you do not own it but are granted a licence to access and use it for your own personal use. No right is bestowed upon you to use our content for any commercial purposes.

Your licence will continue indefinitely if you purchase any Digital Content, so you can revisit this content when you need to for personal, non-commercial use.

Any Digital Content we provide to you through our Websites are intended to help you with your personal and professional journey. You must not copy, reproduce, distribute, republish or on-sell any of the Digital Content.

PAYMENTS

All prices are:

(i) per unit (except where otherwise indicated);

(ii) all prices are in pounds sterling (£)(GBP) (except where otherwise indicated);

(iii) where necessary, include VAT at the applicable rate; and

(iv) subject to change prior to you completing an Order without notice.

Payment obligations: Unless otherwise agreed in writing, you must pay for all Products at the time of placing an Order.

Online payment partner: We may use third-party payment providers (Payment Providers) to collect payments for Products, including Stripe.com. The processing of payments by the Payment Provider will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider and we are not liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment.

Stripe.com’s terms of use are available here: https://stripe.com/gb/checkout/legal. Stripe.com’s Services Agreement with us is available here: https://stripe.com/gb/ssa. Both sets of terms are binding on you.

Pricing errors: In the event that we discover an error or inaccuracy in the price at which your Order was purchased, we will attempt to contact you and inform you of this as soon as possible.

We will do all that we reasonably can to ensure that all of the information you give us when paying for the Digital Content is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

ACCESS AND DOWNLOADS

When we supply the Digital Content:

(a) we will use all reasonable efforts to ensure that it is free from defects, viruses and other malicious content;

(b) we do not promise that it is compatible with any third party software or equipment; and

If you have purchased through this website, you will be able to download the Digital Content immediately. If you purchased a course, you will gain access through our third party platform provider at Uncouple Mastery.

We may deliver your Digital Content in instalments. If you want to see whether your Digital Content may be delivered in this way, click on the relevant description of the course at any time.

If something happens which is outside of our control and affects your ability to access or download the Digital Content, we will let you know when you can expect to be able to access or download the Digital Content.

If your computer or device blocks the download of or access to the digital content or the download does not start, you may still have the right to cancel the contract. If this happens, please contact us using the Contact us page.

YOUR ACCOUNT

You are responsible for your account, your Content and your activities on our Websites. To maintain your account, you must provide accurate and complete information and promptly update any changes.

You are solely responsible for keeping your account secure. Do not share your account credentials with others. If you believe your account has been compromised, contact us immediately.

EXTERNAL LINKS

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.

The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

BACKLINKS

Prior to backlinking to either of our sites, you must obtain our written consent and ensure that the context in which you reference our website(s) is fair, legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.

The website from which you are linking must be owned by you or the company who employs you (as long as you have their permission to do so). You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our site must not be framed on any other site.

UPDATES

We may change these Terms at any time by updating this page and your continued use of the Websites following such update will represent an agreement by you to be bound by the Terms as amended.

PRIVACY

These Terms also include our Privacy Policy that can be accessed here.

JURISDICTION

Your use of the website and its Terms are governed by and construed in accordance with the laws of England and Wales. As such, the English courts will have exclusive jurisdiction over any claim arising from or related to a visit to our site.

Last updated: 25 March 2026

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